Ticket Terms & Conditions
Please read these Terms & Conditions carefully before purchasing. By
purchasing tickets you are agreeing to be bound by the following Terms &
Conditions. These Terms & Conditions are comprised of these terms and any
Booking Form.
1.0 Definitions
ARC – Auckland Racing Club Inc.
Tickets and Hospitality Packages – admission tickets to public
areas, Ascot Stand, products such as bar tabs and betting vouchers or those
areas with defined hospitality packages such as the Martini Henry, Silks,
Champions Club, Cuvee, Whips n Spurs, garden and lawn parties, or such other
rooms, events or products provided by the ARC.
2.0 Agreement
2.1 Bookings are subject to the availability of the requested Hospitality
Area and will not be reserved or confirmed until online purchase and full
payment is received in accordance with these Terms & Conditions.
2.2 Tickets and Hospitality Packages are non-refundable once purchased,
subject to any obligations ARC owes to any consumer under applicable consumer
law.
3.0 Payment
3.1 All bookings for Tickets and Hospitality Packages must be
accompanied by full payment in the form of cash or by credit card.
3.2 GST will apply to all goods and services supplied where applicable.
Prices are in New Zealand dollars and include GST unless otherwise stated.
3.3 All Ticket and Hospitality Packages must be consumed within the
timeframe as stipulated by the ARC.
(a) Packages inclusive of beverages - ARC accepts no responsibility for
late arrivals and the package duration may not be extended beyond the
stipulated time under any circumstances. You must provide credit card details
or cash for payment of beverages consumed past that time.
(b) Packages not inclusive of beverages – You must provide credit card
details for payment of beverages on consumption or pay cash for beverages when
purchased.
4.0 Health and Safety
4.1 The Health and Safety at Work Act 2015 requires visitors to take
reasonable care that their actions (or lack of action) do not put themselves or
others at risk and follow any reasonable health and safety instructions given
to them by ARC.
4.2 Be aware that horses are a hazard on site during racedays.
Horses can be aggressive, they can kick out, stand on you and bite.
Always be watchful where horses are present. Follow all instructions given by
ARC personnel when moving in areas where horses may be present. Stay away
from unauthorised access areas unless authorised to do so.
5.0 Use of facilities
5.1 The serving and consumption of alcohol is subject to liquor
licensing laws including the Sale and Supply of Alcohol Act 2012 and its
requirements.
5.2 Ellerslie Racecourse is a fully licensed venue. “BYO” alcohol is not
permitted in any areas, including the infield.
5.4 A dress code applies to all hospitality areas and events oncourse
and is strictly enforced. Anyone not adhering to the dress code will not be
permitted to enter hospitality areas/events. Please refer to the Ellerslie
website for further information.
5.5 Promotional photographs and film footage is taken on Raceday. By
entering Ellerslie Racecourse you consent to the use of your image by the ARC,
the New Zealand Racing Board and New Zealand Thoroughbred Racing for
promotional purposes.
6.0 Facility signage
6.1 No branding or signage is permitted in any general or shared room
facility.
7.0 Issue of tickets
7.1 All our tickets are e-tickets, meaning you can print at
home when suits. Alternatively, you can show your ticket on the day via your
phone provided your screen is in good condition.
7.3 The issue of tickets to a particular facility does not permit entry
to any other private facility. However, you may access and utilise public
areas.
7.4 The ARC will not accept responsibility for misplaced, lost or stolen
tickets previously issued. Any replacement tickets will be issued at the sole
discretion of the ARC, and the ARC reserves the right to charge for the
replacement of any tickets issued.
8.0 Display of tickets
8.1 Correct ticketing must be displayed at all times and/or on request.
Failure to comply will result in entry being refused or removal from the venue.
9.0 Onselling
9.1 You may not on-sell your ticket. Tickets found to be on-sold
will be cancelled.
10.0 Alterations to the Raceday
10.1 Some hospitality areas are outdoors. In such cases, no alternative
facilities are available in the event of unfavourable weather.
10.2 If any part of the Raceday including, without limitation, a race
meeting, any race, performance or event is cancelled, abandoned or postponed,
in whole or in part, due to adverse weather or for any other reason whatsoever
that is beyond ARC's control, there is no right to refund or exchange and no
obligation is assumed by ARC for the arrangement of a substitute event,
performance or any other element.
10.3 Due to unforeseen circumstances it may be necessary for ARC to
reschedule the Raceday and that, if ARC does so, ARC will use its reasonable
endeavours to provide on the rescheduled day a comparable facility to you. If
ARC does provide a comparable facility on the rescheduled day ARC is not liable
to refund your ticket price.
10.4 Programmes, menus and the duration and timing of performances,
events and other activities at the Raceday may be subject to alteration without
notice. ARC reserves the right to vary, add, withdraw or substitute advertised
programmes, menus, seating arrangements and/or facilities at any time.
10.5 Under no circumstances will ARC be liable to you if ARC is unable
to perform its obligations under these Terms & Conditions due to any event
or cause of force majeure being any event or act beyond the control of ARC.
10.6 Covid-19: If the Raceday cannot be held as planned on the originally scheduled
date due to a pandemic or epidemic event, including COVID-19 and including as a
result of a Government notice, regulation, law or guidance affecting the
operation of the Raceday, limiting the number of attendees at Raceday, or
affecting the operation of any event, performance, or other activities at the
Raceday, then ARC will use best efforts to reschedule the Raceday and all
tickets will be transferred to the rescheduled date. If ARC cannot
reschedule the Raceday then ARC will cancel the Raceday and you will be
entitled to a refund of the price you have paid for the ticket(s) less any reasonable
costs ARC has incurred in connection with Raceday and which it cannot recover.
11.0 General
11.1 All representations and warranties, whether expressed or implied
are excluded to the maximum extent permitted by law. Nothing in these
Terms & Conditions affects a Client's rights under applicable consumer law,
to the extent that the Client is a consumer for the purposes of the Consumer
Guarantees Act.
11.2 This contract is governed by and construed in accordance with New
Zealand law and the parties agree to submit to the exclusive jurisdiction of
the courts of New Zealand.
11.3 Contact details provided when purchasing tickets and hospitality
packages can be used by ARC and provided to the New Zealand Thoroughbred Racing
for promotional, marketing and research purposes.
12.0 Non-Raceday events and tickets
12.1 All events booked through the Ellerslie Ticket Store for events
that do not occur on a Raceday are governed by their own set of Terms and Conditions.
Please refer to individual event pages for full terms of these events.