Ticket Terms & Conditions

Please read these Terms & Conditions carefully before purchasing. By purchasing tickets you are agreeing to be bound by the following Terms & Conditions. These Terms & Conditions are comprised of these terms and any Booking Form.

1.0 Definitions

ARC – Auckland Racing Club Inc.

Tickets and Hospitality Packages –  admission tickets to public areas, Ascot Stand, products such as bar tabs and betting vouchers or those areas with defined hospitality packages such as the Martini Henry, Silks, Champions Club, Cuvee, Whips n Spurs, garden and lawn parties, or such other rooms, events or products provided by the ARC.

2.0 Agreement

2.1 Bookings are subject to the availability of the requested Hospitality Area and will not be reserved or confirmed until online purchase and full payment is received in accordance with these Terms & Conditions. 

2.2 Tickets and Hospitality Packages are non-refundable once purchased, subject to any obligations ARC owes to any consumer under applicable consumer law.

3.0 Payment

3.1 All bookings for Tickets and Hospitality Packages must be accompanied by full payment in the form of cash or by credit card.

3.2 GST will apply to all goods and services supplied where applicable. Prices are in New Zealand dollars and include GST unless otherwise stated.

3.3 All Ticket and Hospitality Packages must be consumed within the timeframe as stipulated by the ARC.

(a) Packages inclusive of beverages - ARC accepts no responsibility for late arrivals and the package duration may not be extended beyond the stipulated time under any circumstances. You must provide credit card details or cash for payment of beverages consumed past that time.

(b) Packages not inclusive of beverages – You must provide credit card details for payment of beverages on consumption or pay cash for beverages when purchased.

4.0 Health and Safety

4.1 The Health and Safety at Work Act 2015 requires visitors to take reasonable care that their actions (or lack of action) do not put themselves or others at risk and follow any reasonable health and safety instructions given to them by ARC.

4.2 Be aware that horses are a hazard on site during racedays.  Horses can be aggressive, they can kick out, stand on you and bite.  Always be watchful where horses are present. Follow all instructions given by ARC personnel when moving in areas where horses may be present.  Stay away from unauthorised access areas unless authorised to do so. 

5.0 Use of facilities

5.1 The serving and consumption of alcohol is subject to liquor licensing laws including the Sale and Supply of Alcohol Act 2012 and its requirements.

5.2 Ellerslie Racecourse is a fully licensed venue. “BYO” alcohol is not permitted in any areas, including the infield.

5.4 A dress code applies to all hospitality areas and events oncourse and is strictly enforced. Anyone not adhering to the dress code will not be permitted to enter hospitality areas/events. Please refer to the Ellerslie website for further information.

5.5 Promotional photographs and film footage is taken on Raceday. By entering Ellerslie Racecourse you consent to the use of your image by the ARC, the New Zealand Racing Board and New Zealand Thoroughbred Racing for promotional purposes.

6.0 Facility signage

6.1 No branding or signage is permitted in any general or shared room facility.

7.0 Issue of tickets

7.1 All our tickets are e-tickets, meaning you can print at home when suits. Alternatively, you can show your ticket on the day via your phone provided your screen is in good condition.

7.3 The issue of tickets to a particular facility does not permit entry to any other private facility. However, you may access and utilise public areas.

7.4 The ARC will not accept responsibility for misplaced, lost or stolen tickets previously issued. Any replacement tickets will be issued at the sole discretion of the ARC, and the ARC reserves the right to charge for the replacement of any tickets issued.

8.0 Display of tickets

8.1 Correct ticketing must be displayed at all times and/or on request. Failure to comply will result in entry being refused or removal from the venue.

9.0 Onselling

9.1 You may not on-sell your ticket.  Tickets found to be on-sold will be cancelled. 

10.0 Alterations to the Raceday

10.1 Some hospitality areas are outdoors. In such cases, no alternative facilities are available in the event of unfavourable weather.

10.2 If any part of the Raceday including, without limitation, a race meeting, any race, performance or event is cancelled, abandoned or postponed, in whole or in part, due to adverse weather or for any other reason whatsoever that is beyond ARC's control, there is no right to refund or exchange and no obligation is assumed by ARC for the arrangement of a substitute event, performance or any other element.

10.3 Due to unforeseen circumstances it may be necessary for ARC to reschedule the Raceday and that, if ARC does so, ARC will use its reasonable endeavours to provide on the rescheduled day a comparable facility to you. If ARC does provide a comparable facility on the rescheduled day ARC is not liable to refund your ticket price. 

10.4 Programmes, menus and the duration and timing of performances, events and other activities at the Raceday may be subject to alteration without notice. ARC reserves the right to vary, add, withdraw or substitute advertised programmes, menus, seating arrangements and/or facilities at any time.

10.5 Under no circumstances will ARC be liable to you if ARC is unable to perform its obligations under these Terms & Conditions due to any event or cause of force majeure being any event or act beyond the control of ARC.

10.6 Covid-19:  If the Raceday cannot be held as planned on the originally scheduled date due to a pandemic or epidemic event, including COVID-19 and including as a result of a Government notice, regulation, law or guidance affecting the operation of the Raceday, limiting the number of attendees at Raceday, or affecting the operation of any event, performance, or other activities at the Raceday, then ARC will use best efforts to reschedule the Raceday and all tickets will be transferred to the rescheduled date.  If ARC cannot reschedule the Raceday then ARC will cancel the Raceday and you will be entitled to a refund of the price you have paid for the ticket(s) less any reasonable costs ARC has incurred in connection with Raceday and which it cannot recover.   

11.0 General

11.1 All representations and warranties, whether expressed or implied are excluded to the maximum extent permitted by law.  Nothing in these Terms & Conditions affects a Client's rights under applicable consumer law, to the extent that the Client is a consumer for the purposes of the Consumer Guarantees Act.

11.2 This contract is governed by and construed in accordance with New Zealand law and the parties agree to submit to the exclusive jurisdiction of the courts of New Zealand.

11.3 Contact details provided when purchasing tickets and hospitality packages can be used by ARC and provided to the New Zealand Thoroughbred Racing for promotional, marketing and research purposes.

12.0 Non-Raceday events and tickets

12.1 All events booked through the Ellerslie Ticket Store for events that do not occur on a Raceday are governed by their own set of Terms and Conditions.  Please refer to individual event pages for full terms of these events.